Success of the NHS 111 service in England

  • NHS England
  • 25 May 2019

  • curated by Pavankumar Kamat
  • UK Medical News
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The latest statistics from the NHS England and NHS Improvement indicates that the NHS 111 urgent care advice line was able to prevent more than 12 million unnecessary Accident and Emergency (A&E) visits.

Between April 2011 and September 2018, NHS 111 received 80 million calls. In 2018-2019, NHS 111 answered calls from ~15 million people, an increase of ~3 per cent from 2017/18. This winter accounted for ~75,000 additional calls. Calls receiving input from a clinician were 53.7 per cent in March 2019 compared with 48.8 per cent in March 2018.

An analysis of the phone calls received by NHS 111 shows that 28 per cent of callers would otherwise have attended A&E and 16 per cent would have called for an ambulance. Thus, NHS 111 has been quite successful in helping people get health care assistance, without having to attend A&E or call an ambulance.

Professor Stephen Powis, The Medical Director of NHS England, said: "Ambulances and A&E will always be there in an emergency, but people can now also be helped quickly and expertly by phone, online and thanks to our Long Term Plan through new and upgraded services like Urgent Treatment Centres and our Clinical Assessment Service accessed via NHS 111."