Over 500 complaints filed per day against NHS


  • Dawn O'Shea
  • UK Professional News
Access to the full content of this site is available only to registered healthcare professionals. Access to the full content of this site is available only to registered healthcare professionals.

An average of 572 written complaints are filed every day in relation to NHS services, according to new data from NHS Digital.

The total number of written complaints received in 2017-18 was 208,626 - a slight increase of 211 (0.1%) from 208,415 in 2016-17. The latest figure equates to an average of 4,012 per week. The highest overall percentage increase in written complaints was in the Central Midlands, which received 17,734 complaints in 2017-2018 compared with 16,337 in the previous year - an 8.6 per cent increase.

The number of written complaints about hospital and community health services (HCHS) was 113,989 in 2017-18, a decrease of 3,847 (3.3%) from the previous year (117,836). In-patient services accounted for almost 48,000 complaints, with a further 32,000 related to out-patient care and 15,000 related to emergency services.

Medical staff accounted for 65,737 (41.2%) of the written complaints made involving a profession, a decrease of 1.2 per cent compared with 2016-17 (66,502). The medical profession received the greatest number of written complaints and  accounted for the largest proportion of complaints in all NHS England region local offices.

The total number of written complaints relating to primary care in 2017-18 was 94,637, which is an increase of 4,058 (4.5%) since last year (90,579). The figure equates to a rate of 171.2 complaints per 100,000 head of population. GPs and dentists accounted for the highest percentage of written complaints by profession (44.2%), followed by admin staff and receptionists (25.0%).